Terms of service

1. Supply of Digital Products

All products sold on this website are instant digital downloads. No physical goods will be shipped. Upon successful payment confirmation, you will receive immediate access to download your files.

2. Intellectual Property & Permitted Use

All digital resources, files, and content on this website are the intellectual property of The Language Room Aotearoa.

  • Your License: When you purchase a file, you are granted a single-user, non-transferable license to use the resource.

  • Restrictions: You must not resell, redistribute, sub-license, copy, or share these digital files on public drives, websites, or with unauthorized third parties.

3. Consumer Guarantees Act (CGA) & Fair Trading Act

We fully comply with our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. If a digital file is faulty, corrupted, or does not match its description, we will remedy the issue by providing a working copy. If we cannot fix it within a reasonable timeframe, we will issue a refund.

4. Consumer Guarantees & Remedies

We stand behind the quality of our digital resources. In accordance with the New Zealand Consumer Guarantees Act 1993, if any digital product purchased by a consumer fails to meet statutory guarantees (it is corrupted, fails to open, or is materially different from its online description):

  • We will remedy the issue by providing a functional, corrected copy of the digital file within a reasonable timeframe.

  • If the issue cannot be remedied within a reasonable timeframe (14 days), you are entitled to a full refund of the purchase price.

5. Business Purchases 

If you purchase digital products from this website for the purposes of a business, trade, or profession (including use by professional educators, schools, or commercial educational providers), both parties agree that:

  • The provisions of the New Zealand Consumer Guarantees Act 1993 do not apply to the transaction.

  • It is fair and reasonable that the statutory guarantees are excluded in writing under Section 43 of the Act.

6. Maximum Limitation of Liability

To the maximum extent permitted under New Zealand law, The Language Room Aotearoa provides all digital content "as is" without any further express or implied warranties.

If you bring a legal claim, action, or dispute against us for any reason (including but not limited to breach of contract, negligence, data loss, software incompatibility, or system downtime), our liability is strictly capped as follows:

  • For Business Customers: Where the CGA has been legally excluded under Section 5 of these terms, our aggregate liability for any and all claims, losses, or legal costs is strictly capped at a maximum total sum of $1.00 NZD.

  • For Everyday Consumers: Where consumer protection laws apply, our maximum liability for direct, proven losses or damages shall be limited to the exact purchase price paid by you for the specific digital product giving rise to the claim.

Under no circumstances shall The Language Room Aotearoa be liable for any indirect, incidental, or consequential losses (such as loss of profits, emotional distress, or wasted classroom preparation time).